Our clients.
Their experience.

We've worked with Richard as our virtual FD for the last two years. Before that we had virtual FD support from a larger practice. It was competent, but it felt transactional. We got reports, but not much understanding, and the numbers sat with the accountants rather than with us.

The biggest difference with Richard is that he's taken the time to get to know our team. He doesn't just know our numbers, he knows our people, how we work and what we're trying to build. That has made it a partnership rather than a service.

He's also been generous with his knowledge. Richard has coached members of our team through the parts of the finance function they now own day to day, including things like monthly reconciliation and managing accruals and deferrals. He's built their confidence to the point where they understand the figures, feel involved in them, and are comfortable taking responsibility. That has freed Richard up to play a more strategic role, which is where we get the most value from him.

For me, the change has been in clarity. I now have a much clearer picture of Substrakt's financial position at any given time, and I trust it. That has changed how I make decisions. I'm more confident planning ahead, and I can see the commercial impact of a choice before we make it rather than after.

A good example is the cash flow forecasting tool Richard helped us put in place. It's been a massive help. We now go into every leadership meeting with a clear picture of where we are and where we're heading, so our conversations are about decisions rather than guesswork.

I'd recommend Richard to any business owner who wants more than a set of reports. He'll help you understand your numbers, help your team own them, and give you the space to focus on running the business.

Kate from R M Accountancy Services Ltd is an absolute asset to our business and the backbone of our payroll process. After experiencing some discrepancies with other payroll providers, Kate has been a breath of fresh air.

Her exceptional efficiency ensures everything runs flawlessly and on time, every single month. Beyond her technical skill and knowledge, Kate’s helpful attitude and expert advice make navigating payroll completely stress-free. She routinely anticipates our needs, effortlessly remembering and implementing specific salary changes for all our employees.

Kate is exceptionally reliable, highly responsive, and demonstrates an incredible attention to detail.

We are incredibly grateful for her expert guidance.

Working with Kate and the team at R M Accountancy has been a really positive experience for us at In Front Digital. From the moment the payroll was transferred over, Kate’s attention to detail and personal approach made a big difference. She took the time to make sure all our records were accurate and up to date, which gave me real confidence we were in safe hands.

What stands out most is how responsive and reliable Kate is - no question is too small, and she’s always quick to help if we need to make changes or have a query. It’s clear that she understands our business and adapts the service to fit our needs, which makes the whole process much smoother.

There have been plenty of times Kate has gone the extra mile, whether that’s sorting out last-minute changes or double-checking details to avoid any issues. I’d definitely recommend her and R M Accountancy to any business looking for a payroll provider that really cares about the client.